French
German
Italian
Portuguese
Spanish
Recuitement
Foundation
Employment Opportunities in Vietnam
To support our continuous growth, we are always looking for new talents. If you are motivated and passionate about travel and discovery, join our team!
Please send your CV and cover letter to the following email address:
hr@vietnamoriginal-travel.com
Frequently Asked Questions
There are many tour companies and travel agencies in Vietnam. Some are very professional and serious but others are not. These tour companies and travel agencies in Vietnam are not recognized by the Vietnam National Administration of Tourism. However, they create websites to sell tours and excursions with very competitive prices. Accordingly, the service qualities are much poorer than the authorized travel agencies. In addition, they will not be responsible for troubles and problems caused to their customers and customers cannot claim and do not know who and where these tour companies and travel agencies are, to whom customers can report. Also, the authority cannot penalize these tour companies and travel agencies because unofficial addresses and websites.
It is not easy to make a decision and stick your journeys to a truly serious, competent and professional tour comapnies and travel agencies in Vietnam because it is very far from your country to Vietnam and to other countries in Southeast Asia.
Below information aims to revive your confidence and answer all frequently questions asked by our customers during the first time of exchanging with our travel consultants. Accordingly, we hope that you will find it useful for your journeys and that get deeper understanding about our services.
Vietnam Original Travel is a one of the most reputable tour companies and travel agencies in Vietnam, a customized travel specialist in Vietnam and South East Asia whose sales team will take care and give you the best advices before, during and after your trip. We would like you to be the designers of your own journeys to obtain a non-existent human aspect in already prepare programs
The FAQ here will help you to gain a better preparation before the trip to Vietnam and to South East Asia. If you cannot find your expected answers, please do not hesitate to contact directly our travel experts.
These unscrupulous agencies know how to make themselves look appealing. Their websites are well designed, the tours offered in Vietnam and throughout Southeast Asia seem attractive, and the prices unbeatable. Yet behind this enticing facade, the reality is often disappointing: poor-quality services, lack of customer support, unqualified guides, poorly chosen accommodations, and no guarantee in case of any incident.
Entrusting your trip to a reliable and competent agency is essential to fully enjoy your stay in Vietnam, Laos, Cambodia, Myanmar, or Thailand. Before making any booking, always ask the agency to provide you with two essential official documents:
The business license No. 0102388399, issued by the Ministry of Planning and Investment of Vietnam.
The professional license No. 01024/TCDL - GPLHQT, granted by the Vietnam National Administration of Tourism.
These two licenses ensure that the agency is legally registered, regularly inspected, and authorized to organize trips for foreign travelers.
This document was designed to answer the many questions our clients regularly ask during their conversations with our French-speaking travel consultants. Its purpose is to reassure you, inform you about our services, and help you make an informed decision.
As a recognized specialist in private and tailor-made travel in Vietnam, Cambodia, Laos, Myanmar, and Thailand, Vietnam Original Travel takes pride in accompanying you well before your departure. Our role is not merely to sell you a tour; above all, we aim to advise you, listen to you, and make you the true creator of your trip. Because a journey imagined together holds far greater human value than a simple, impersonal package.
In this document, we have gathered the answers to the most frequently asked questions from our travelers. This information will help you better understand our offers and prepare your trip to Vietnam or Southeast Asia. And if you have any further questions, do not hesitate to contact the travel consultant in charge of your file — they will be happy to assist you with professionalism and care.
There is a range of vehicles that is available for tours fitting different group sizes and preferences. Below is a commonly used vehicles for tours categorized by seating capacity:
4-Seater Cars
Common Models: Toyota Vios, Toyota Altis, Toyota Camry, Mercedes, Honda City, Honda Civic and Mazda 3...all of which are famous brands from USA, Japan, Germany or Korea. These cars are all new, modern, comfortable and spacious
Features: Compact and comfortable, ideal for 1-3 passengers with luggage.
Best For: Couples, solo travelers, or small families.
7-Seater Cars
Common Models: Toyota Innova, Ford Everest, Toyota Veloz Cross, Toyota Innova, Toyota Fortuner, Mitsubishi Xpander... all of which are famous brands from USA, Japan, Germany or Korea. These cars are all new, modern, comfortable and spacious
Features: Compact and comfortable, ideal for 2-3 passengers with luggage.
Best For: Small families or groups who need extra space.
16-Seater Minibuses
Common Models: Ford Transit, Toyota Hiace and Hyundai Solati... all of which are famous brands from USA, Japan, Germany or Korea. These cars are all new, modern, comfortable and spacious
Features: Compact and comfortable, ideal for 4-8 passengers with luggage.
Best For: Medium-sized groups, corporate tours, or family gatherings
29-Seater Buses
Common Models: Hyundai County, Thaco Town... all of which are famous brands from Japan, or Korea. These cars are all new, modern, comfortable and spacious
Features: Compact and comfortable, ideal for 8-14 passengers with luggage.
Best For: Large family groups, school trips, or corporate outings.
35-Seater Buses
Common Models: Hyundai Universe Mini, Thaco Kinglong... all of which are famous brands from Japan, or Korea. These cars are all new, modern, comfortable and spacious
Features: Larger seating capacity, equipped with Wi-Fi and entertainment systems and ideal for 15-20 passengers with luggage.
Best For: Medium-sized tour groups, events, or extended families.
45-Seater Buses
Common Models: Hyundai Universe, Thaco Mobihome... all of which are famous brands from Japan, or Korea. These cars are all new, modern, comfortable and spacious
Features: Spacious interiors, luggage compartments, and modern amenities systems and ideal for 21-35 passengers with luggage.
Best For: Large tour groups, corporate events, or school trips
Luxury Options for Cars/Vans
Brands: Mercedes-Benz (E-Class, S-Class), Lexus, BMW, and luxury limousines.
Features: Premium interiors, leather seats, Wi-Fi, refreshments.
Best For: High-end private tours or VIP guests
Traveling to Vietnam with our local English-speaking travel agency always brings a comfortable and safe trip because our cars, minibuses and coaches are comfortable, modern, new or well-maintained with careful and helpful drivers.
Full name: VIETNAM ORIGINAL TRAVEL
Professional License: 01024 / TCDL - GPLHQT
Specialization: customized and private tours in Vietnam, Laos, Cambodia, Burma and Thailand
Sales method: our customers booking directly through the email, phone or skype publically,
Slogan: Discovery and sharing
Logo: Vietnam Original Travel is the symbol of the ambition and commitment. It evokes the passion and escape from the limitation: a boy on a buffalo playing the flute. It is a symbol and inseparable from VIETNAM ORIGINAL TRAVEL
Head Office: Suite B11.25, River Gate Residence, 155 Ben Van Don St, Dist 4, Ho Chi Minh
Hanoi Office: 10th floor, Trico Building, 548 Nguyen Van Cu St, Long Bien Dist, Hanoi, Vietnam
>>> This article may be useful for you: Tips for a Reliable Travel Agency in Vietnam
- Expert local customized tour package
- Local expert offering very competitive price
- Fully professional licensed
- Long experience and authentic approach
- Customer service 24/7
- Quick response (within 08 hours)
- High responsibilities
- Authentic and original itineraries
- Honesty and trustworthy
- Online reservation and payment, 100% guarantee
- Lowest price - value gurrantee - no hidden costs
The authorities in Vietnam, Lao, Cambodia, Myanmar and Thailand require travel agencies obtaining a professional license. This requirement is to ensure that travel agencies must be competent, professional and have sufficient financial resources to ensure the responsibilities for any issues caused. Our professional license is – No: 01024/TCDL – GPLHQT. Pls read more : Our Legality
In Vietnam, our license was issued by Vietnam National Administration of Tourism who is under the management of Ministry of Culture, Sport and Tourism. Our branches in Laos, Cambodia, Myanmar and Thailand also own national licenses.
Traveling with Vietnam Original Travel means that your trips are secured and defended from scams and troubles.
There are over 700 agencies offering tours to Vietnam, Laos, Cambodia, Myanmar and Thailand. We aware of the fierce competition and challenges, but also recognize the opportunity to stand out.
The general spirit is to bring you the most authentic things, avoid mass tourism and to fit your wishes. We always design varied, rich and original programs until that suit your special request.
We always carefully listen to each customer's wish because the tastes of travelers are different. Communication with our travel specialists will help you to have the best choices. When the proposals are sent to you, you can evaluate and change to suit your need perfectly.
Our sales conditions are very transparent and they constitute contractual framework in which the trips take place.
You do not have to take any vaccines or obtain vaccination certificate before traveling to Vietnam. However, the Pasteur Institute recommends that you should have the injection of the following vaccinations: Tetanus, Diphtheria, Typhoid, Polio, Hepatitis B, Meningitis A, C, hepatitis A, Malaria.
In regard to malaria vaccination, it is currently controlled in Vietnam. If your trips are only in cities, this type of vaccination is not necessary. However, you are advised to take the vaccine when traveling or trekking to the mountainous areas.
In order to have a great trip, we also suggest you to have multi-vitamins, vitamin C, aspirin, pain relief, cold and sore throat medication (especially in the summer).
Together, let’s write the future of Vietnam’s children
In the misty mountains, in remote valleys and forgotten villages, there are children whose smiles hide a fragile reality. Their daily lives are marked by scarcity — of books, of proper classrooms, sometimes even of roofs strong enough to shelter them. Yet their eyes still shine with an unshakable light: the light of dreams they carry within.
It is for those dreams that we wish to create a true foundation — a lasting, transparent, and human structure. Its goal is simple yet vital: to give these children the means to continue their education, to restore schools worn by time, to build new spaces where they can learn, grow, and hope. Every stone laid, every notebook offered, every smile regained is a victory for the future.
Travel Differently, Contribute Meaningfully
We deeply believe that travel is not only about beautiful landscapes or cherished memories. To travel is also to meet, to share, and to give back. When you explore with us, you step into the soul of an authentic Vietnam:
You walk among terraced rice fields, far from the crowds.
You share a simple meal with a mountain family.
You discover living traditions — ancestral gestures the modern world sometimes forgets.
These unique moments hold priceless value: they open your heart as much as your eyes.
A Call for Your Generosity
We invite you to take this journey one step further. A single act, no matter how small, can change a life. By contributing to our foundation, you give a child the chance to stay in school, to pursue their dreams, and to become the architect of their own future.
Just a few euros can buy notebooks and pens.
A larger donation can help repair a school roof or provide furniture.
Together, brick by brick, we can build a fairer and brighter world.
Let’s Keep Dreaming… but Above All, Let’s Act
Vietnam welcomes you with its raw beauty and timeless traditions. In return, leave a trace — not only in photos, but in the lives of those who need it most.
Join us at fondation@vietnamoriginal.com.
Travel differently. Help write the next chapter of their dreams.
These general terms and conditions govern the contractual relationship between Vietnam Original Travel and its clients or partners. They apply to any travel order, whether made verbally or in writing. Any confirmation of a trip implies full and unconditional acceptance of these terms by the client, who declares having read, understood, and accepted them.
1. Booking and Payment
Upon confirmation of the trip, a booking form detailing the selected itinerary will be sent to the client. This form must be completed and returned to the following address: info@vietnamoriginal.com
A deposit of 20% of the total trip cost is required to validate the registration. This non-refundable deposit can be paid:
- by bank transfer (fees borne by the client), or
- by credit card via our secure online payment platform.
Upon receipt of the deposit, Vietnam Original Travel will proceed with all necessary reservations. In case of unavailability (hotels, cruises, domestic flights, trains, etc.), equivalent alternatives may be offered at no additional cost.
The balance of payment must be settled:
- either upon arrival at our offices in Vietnam, Laos, Cambodia, Myanmar, or Thailand,
- or before the start of the tour.
During high season or for certain specific services (4–5-star hotels, non-refundable air tickets), a higher deposit may be required.
In cases of force majeure (weather conditions, flight schedule changes, etc.), Vietnam Original Travel reserves the right to modify the program in the client’s best interest, notifying them as soon as possible.
2. Prices and Services
Prices are expressed in USD or EUR, depending on the program details. They are calculated based on: the number of nights (not full days), the number of participants, and the prevailing economic conditions.
Prices may be revised in case of significant fluctuations in exchange rates, airline taxes, or government regulations affecting costs. In such cases, a detailed explanation of the price adjustment will be provided to the client or partner.
3. Liability and Insurance
Vietnam Original Travel cannot be held responsible for any damages caused by clients, nor for accidents, extreme weather events, or political disturbances.
Each traveler is required to purchase personal travel insurance covering health, baggage, trip cancellation, repatriation, and other travel-related risks.
In the event of transport cancellations or delays, Vietnam Original Travel will make every effort to propose an equivalent alternative, without implying any automatic compensation.
4. Cancellation
Any cancellation by the client will incur the following fees:
|
Time before departure |
Retained fees |
|---|---|
| 60 days or more | 10% of total amount |
| 40 - 59 days | 30% of total amount |
| 25 - 39 days | 50% of total amount |
| 15 - 24 days | 70% of total amount |
| 0 - 14 days | 100% of total amount |
Important notes:
- Flight tickets (domestic or regional) are non-refundable once issued and will be fully charged.
- Some 4- and 5-star hotels require full, non-refundable payment at the time of booking. These amounts remain due under all circumstances.
- This policy applies to all services booked through Vietnam Original Travel.
5. Administrative Requirements
Vietnam Original Travel provides information on the necessary administrative and health requirements before departure (passport, visa, vaccinations, etc.). It is the client’s responsibility to ensure compliance with the entry regulations of the destination country or countries.
6. Hotel Policy
According to international hotel standards: rooms must be vacated before 12:00 PM, and check-in is available from 2:00 PM.
7. Price Validity
Prices are valid for the period specified on the quotation or invoice. Once the documents are issued, Vietnam Original Travel guarantees their validity until the stated expiry date, except in exceptional cases (major exchange rate fluctuations, new taxes, etc.).
In such cases, price adjustments may be applied, with or without prior notice, in accordance with current regulations.
8. Complaints
As part of our ongoing quality improvement process, Vietnam Original Travel encourages clients to report any dissatisfaction or issues during their stay.
No complaint will be considered after the end of the trip if it was not reported on-site, as this prevents us from intervening promptly.
Final Note
These terms ensure a clear contractual framework based on mutual respect, transparency, and quality service.
By booking with Vietnam Original Travel, you are choosing a licensed, experienced agency committed to helping you discover Southeast Asia under the best possible conditions.
Since 2004, Vietnam Original Travel has established itself as a trustworthy local travel agency in Vietnam, officially recognized by the Vietnamese authorities.
We hold two essential licenses that allow us to operate legally and offer quality services to international travelers:
-
Professional License No. 01024/TCDL – GPLHQT issued by the Vietnam National Administration of Tourism.
-
Business License No. 0102388399 issued by the Ministry of Planning and Investment of Vietnam.
These authorizations, required for any local travel agency in Vietnam organizing tours for foreign clients, reflect our professionalism, transparency, and commitment to responsible tourism.
Financial Guarantee and Legal Compliance
To ensure financial security for all our travel services, Vietnam Original Travel maintains a mandatory deposit with Vietcombank.
This guarantee protects our travelers and demonstrates our reliability. Any legitimate local travel agency in Vietnam must meet these strict financial obligations, ensuring full accountability in the event of unforeseen circumstances.
Beware of Unlicensed or Illegal Agencies
Today, some online platforms falsely present themselves as “local travel agencies in Vietnam” but operate without the required licenses.
They build attractive websites, offer unrealistically low prices, and claim to be “local experts” without any official recognition.
These companies are not registered with the Vietnam National Association of Local Travel Agencies, which represents professionals adhering to national laws and industry standards.
In the event of disputes or cancellations, such illegal operators have no registered office, no legal representative, and no responsibility toward clients — exposing travelers to major financial losses and ruined vacations with no legal recourse.
Independent and Unauthorized Guides: Beware of False Professionalism
We also urge travelers to be cautious of freelance guides who work without official authorization.
Even if they speak fluent English or French, they are not legally allowed to lead tours unless affiliated with a licensed local travel agency in Vietnam.
Their activities are considered illegal by the Vietnamese tourism authorities and can lead to penalties for both the guides and their clients.
Why Choose a Licensed Local Travel Agency in Vietnam?
By choosing Vietnam Original Travel, you benefit from:
-
Professional assistance before, during, and after your trip.
-
Legal and financial security, with services governed by Vietnamese law.
-
A reliable network of certified local partners (guides, drivers, accommodations, suppliers).
-
An experienced and dedicated team based in Vietnam.
-
A personalized and responsible travel approach, respectful of local communities and the environment.
Vietnam Original Travel — A Trusted Local Agency in Vietnam
Choosing a licensed and experienced local travel agency is the first step to a successful trip.
At Vietnam Original Travel, we are committed to providing authentic, safe, and memorable journeys across Vietnam.
Beware of offers that seem “too good to be true” — professionalism comes with a fair price and, above all, strong human and ethical values.
Your trip deserves better than an illegal improvisation.
Find the best talents
- Hanoi
- Fulltime
- 23 Aug 2025
Recruitment
With over 20 years of establishment and development, Vietnam Original Travel is proud to be one of the most reputable travel agencies in Vietnam, offering tailor-made travel services for all types of clients.
To meet our company’s growth and product diversification needs, we are currently looking to hire 02 Tour Sales and Operation Staff for the domestic and outbound markets, based in Hanoi, as follows:
Work Location: Hanoi
Salary: Competitive
Experience: At least 2 years in domestic and outbound tour sales and operations
JOB DESCRIPTION
-
Consult and sell domestic and international tour packages and related travel services to clients
-
Advise clients, negotiate, sign, and execute contracts
-
Build and update the customer database
-
Update tour products on the company’s website and fanpage (training provided)
-
Monitor ongoing tours and handle any arising issues
-
Coordinate with the operation team to ensure smooth service delivery for sales clients/groups
-
Provide customer care before, during, and after the tour
-
Collaborate with the Marketing department to assess market trends and define customer–product positioning
-
Work with other departments as assigned by the Team Leader
-
Further details will be discussed during the interview
REQUIREMENTS
-
University or college degree in Tourism or related fields
-
Practical experience in destinations is an advantage
-
Proficiency in English is preferred
-
Strong negotiation and customer persuasion skills
-
Willingness to travel for work domestically and internationally when required
BENEFITS
-
Competitive total income, including base salary and attractive bonuses based on company policy
-
Performance bonuses and annual incentives
-
Social and health insurance according to state regulations
-
Annual company trips and team-building activities
-
Young, dynamic, and flexible working environment
-
Training and career advancement opportunities based on personal contribution and performance
APPLICATION DOCUMENTS (photocopies accepted)
-
Curriculum Vitae (CV) summarizing education and work experience
-
Application letter
-
Personal profile (with photo and contact information)
-
Degrees, transcripts, and relevant certificates
-
ID card / Citizen identification
-
Household registration book
Our testimonials
Tailor-made trips to Vietnam
Don't miss anything from Southeast Asia
The press talks about us
